TRAINING MAKES ALL THE DIFFERENCE. As the skills gap continues to widen along with the high cost of turnover, this is one training program no workplace can afford to do without. Our nationally recognized Certified Supervisory Skills Series is taught by real-world instructors in an engaging, high-energy style that most people have never experienced in a classroom setting before. The relationship between an employee and his or her immediate supervisor determines not only how long that employee will stay, but, more importantly, how productive he/she will be.

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SUPERVISORY SKILLS COURSE I: May 2 & 9

This highly interactive course is designed to provide a foundation of sound management techniques for both new and experienced supervisors. The essential elements of successful supervision are discussed, including the values of praise and recognition, proper discipline techniques and motivation through effective performance evaluations.

 

SUPERVISORY SKILLS COURSE II: June 6 & 13

True leaders motivate, delegate and know how to make the best use of their time. This course focuses on identifying a supervisor's individual strengths as a leader and then using those strengths to set their employees up for success.

 

SUPERVISORY SKILLS COURSE III: July 11 & 18

Most company officials agree that the ability to communicate is essential for supervisory success. In fact, it is impossible to perform any supervisory task well without good communication skills. This course will help identify the principles of effective communication and help the supervisor recognize and resolve communication breakdowns in the workplace.

 

SUPERVISORY SKILLS COURSE IV: August 15 & 22

Any definition of supervisor has to include the ability to solve problems and make decisions. Through thought-provoking case studies, this course will teach time-effective and practical ways to execute the problem-solving process from discovery to resolution. Participants will learn the value of working together in groups to solve common and some not-so-common workplace situations. Additional time will be spent examining the legal side of supervision, including sexual harassment.

 

SUPERVISORY SKILLS COURSE V: September 19 & 26

The face of the workplace is changing, forcing supervisors to change as well. Issues that were rarely discussed in the past are now very topical. Successful supervisors embrace diversity, resolve conflict and attempt to minimize stress by setting realistic goals for both themselves and their team.

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REGISTRATION IS EASY!

Call Melissa Lesniewski at 814/833-3200 or 800/815-2660.